How to fix iOS 13 notifications issues

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps:

1. Keep up to date

- Update to LugLoc App to the latest version

- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. Check your notification settings on iOS

Tap Settings icon on your iPhone/iPad home screen and go to page Notifications. Make sure Show Previews is set to Always or When Unlocked.

Go back and tap on LugLoc > Notifications page and check if that page looks like the following image:

Simulator_Screen_Shot_-_iPhone_XR_-_2019-10-25_at_16.07.18.png

3. Restart your phone

For instructions, see the Apple help article.

4. Activate SMS Notifications

Besides to use push notifications to notify your LugLoc's movements, We have SMS notifications service for situations where you don't have internet access (e.g. when you travel to another country) and you need to know where your LugLoc is.

Tap Menu > Edit profile > Switch on "SMS Notification"

Simulator_Screen_Shot_-_iPhone_XR_-_2019-10-25_at_16.08.50.png Simulator_Screen_Shot_-_iPhone_XR_-_2019-10-25_at_13.41.20.pngSimulator_Screen_Shot_-_iPhone_XR_-_2019-10-25_at_13.41.28.png

If these steps do not resolve the issue for you, please keep your app up to date, and watch this page for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

 

Have more questions? Submit a request
Powered by Zendesk